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Enterprise Support

Expert Support
When You Need It Most

Get fast, reliable assistance from our dedicated support team. We help keep your operations running smoothly with enterprise-grade service and rapid response.

< 4 Hour Response

24×7 Expert Support

Enterprise SLA

Support That Scales With You

Choose the level of support that best fits your organisation and business continuity needs.

Classic Support
Starter

Classic Support

Reliable business-hours support across every channel you need — so your team always has someone to turn to.

  • Available Monday to Friday, 9:00 a.m. – 5:00 p.m.
  • Support via email, telephone, and chat
  • Scheduled remote support sessions
  • Seamless troubleshooting & expert guidance
  • Prompt assistance during business hours
Premium Support
Advanced

Premium Support

A dedicated point of support ensuring your organisation operates without disruption — 24/7.

  • 24×7 Availability
  • Dedicated Support Team
  • Multiple Communication Channels
  • Prompt Issue Resolution
  • Proactive Monitoring

From Request to Resolution

Zentixs Desk brings every customer concern into a structured workflow — helping your team capture, prioritize, resolve, and track issues efficiently.

1

Capture

Capture every customer concern as a structured support ticket.

2

Prioritize

Classify and prioritize issues so the right concerns receive timely attention.

3

Resolve

Collaborate with your support team to resolve issues efficiently and consistently.

4

Track

Monitor ticket progress, response times, and resolution status from start to finish.

Built for the standards
your industry demands.

Reliable support infrastructure designed for regulated environments, with security, continuity, and compliance at the core.

PART 11

FDA 21 CFR Part 11

Supported standard
ANNEX 11

EU Annex 11

Supported standard
ICH Q10

ICH Q10

Supported standard
GAMP 5

GAMP 5

Supported standard

Resolves Issues Faster.

Keeps Systems Running.

Protects Regulated Data.

Responds Without Delay.

Supports You 24/7.

10000+

Happy Users

96%

Customer Satisfaction

98%

Issue Resolution Rate

24/7

Support Availability