Frequently Asked Questions

Zentixs is a suite of digital solutions built for regulated industries to manage quality, laboratory, manufacturing, documents, training, and compliance processes from a unified platform.

Zentixs is suitable for pharmaceutical, biotechnology, medical device, CRO, CDMO, nutraceutical, and testing laboratory organizations seeking to digitize GxP operations.

Yes. Each Zentixs application is available as a standalone solution and can later be expanded into an integrated ecosystem as your requirements grow.

Yes. The platform can support small teams, single facilities, or large multi-site organizations without requiring a change in core architecture.

Zentixs is available in both cloud and on-premise deployments, allowing organizations to choose the model that best fits their IT and compliance requirements.

Business workflows, forms, approval routes, notifications, and user permissions can be configured to match your organization's processes.

Yes. Multiple plants, laboratories, warehouses, or business units can be managed through a centralized system with location-specific controls.

Yes. APIs and standard integration mechanisms allow connectivity with ERP, HRMS, Active Directory, laboratory instruments, and other enterprise applications.

Yes. Teams such as QA, QC, Manufacturing, Regulatory, Warehouse, HR, and Management can securely collaborate within the same platform.

You can request a personalized demonstration to discuss your business requirements and see the workflows most relevant to your organization.

Zentixs includes technical controls such as electronic signatures, audit trails, and access management that support Part 11 requirements when properly validated and implemented.

Yes. The platform provides functionality aligned with Annex 11 expectations for electronic records, security, traceability, and controlled processes.

Depending on the application, Zentixs supports organizations operating under GMP, GLP, GCP, WHO, MHRA, PIC/S, ALCOA+, and other regulatory expectations.

Audit trails automatically record who performed an action, what changed, and when it occurred, helping maintain transparency and traceability.

Yes. Electronic signatures can be applied to approvals, reviews, and controlled workflows while maintaining a secure audit history.

Centralized records, searchable documents, and complete audit histories help organizations retrieve information quickly during regulatory inspections.

Validation support and documentation can be provided according to the agreed project scope and customer requirements.

The platform incorporates controlled access, audit trails, version management, and secure record handling to support ALCOA+ principles.

Retention settings can be configured to meet organizational and regulatory record-keeping requirements.

Yes. Multi-level review and approval workflows help ensure documents follow controlled lifecycle processes.

Zentixs Docs is an electronic document management system for managing SOPs, policies, forms, specifications, and controlled documentation.

Every approved revision is maintained with revision history, enabling users to track document changes over time.

Zentixs Track is a Quality Management System for managing deviations, CAPA, change control, audits, complaints, and quality events.

Zentixs LIMS streamlines sample management, testing workflows, specifications, results, and laboratory reporting.

Zentixs Talent manages employee training, competency assessments, SOP acknowledgements, and training compliance.

Zentixs Sign enables secure electronic signatures for regulated documents and approval workflows.

Yes. Products share information across workflows, reducing duplicate data entry and improving operational efficiency.

Yes. Samples can be tracked throughout their lifecycle from receipt to testing, review, and final disposition.

Yes. Related quality events can be linked to provide complete visibility into investigations and corrective actions.

Yes. Automated review schedules and notifications help ensure documents remain current.

Customers retain ownership of all information stored within their Zentixs environment.

Administrators can assign role-based permissions to restrict access according to job responsibilities.

Backup strategies are available based on the selected deployment model and business continuity requirements.

Important user activities are logged to support auditing, troubleshooting, and accountability.

Yes. Administrators can deactivate or restrict user accounts whenever required.

Administrator and end-user training can be included as part of implementation and onboarding services.

Customers receive technical support, maintenance, and software updates according to their support agreement.

Updates are delivered according to the deployment model and planned release schedule, minimizing operational disruption.

Yes. Migration services can be planned to transfer historical records from legacy applications where feasible.

Additional users, modules, and integrations can be added over time, allowing the platform to evolve with organizational needs.